Refund policy

Defects Policy:

While we do our best to quality check every item to the best of our abilities there may be instances where you may receive a product that is defective due to manufacturing errors. In the event you receive any items that appear to be defective we will gladly exchange, refund or offer store credit for any and all items.

If an item shows damage that was caused by improper care or misuse, this would not be covered under our warranty and would not be eligible for replacement or credit.

Please know that our SATISFACTION GUARANTEE is for any and all titanium jewelry including broken pins, broken opals, stripped threads, loose settings, clogged threadless pieces, etc. Our satisfaction guarantee does not cover any of our brass, glass, or stone jewelry. If any items are received incorrectly or broken we are more than happy to replace them however, if any brass items, glass or stone jewelry is broken due to mishandling, it will not be eligible for replacement.

All returns for defects are handled through email or phone call. Please provide the order number, and specifications of the product you would like to return.

In the event you are not able to find the order which a broken or defective item is from, please contact shipping@peoples-jewelry.com and we would be happy to initiate an exchange request for you. Exchange requests without an order number will only be eligible for store credit or exchange. Reimbursement will not be authorized for exchange requests without an order number.

Approved exchanges will be produced in line with our turnaround time and will be completed when we have received confirmation that you have shipped your return back to us. All approved exchange requests will be emailed a prepaid shipping label for ease of return.

Instructions for Defective Jewelry Returns:

When sending defective jewelry back for returns, please adhere to the following steps:

  1. Ensure the jewelry is sterilized and free of any biological matter.
  2. Individually seal each piece of jewelry in sterile packs and clearly label them with an indicator showing that they have been processed.
  3. Package the jewelry securely in a bubble mailer or a properly padded box.
  4. Include a return form along with the jewelry specifying the defect, preferred method of exchange and the order number the defective items are from.
  5. We strongly recommend adding insurance when shipping packages. Any jewelry lost in transit will not be credited or replaced.
  6. Damage caused by improper shipping/handling is not covered by the manufacturer's warranty and may be subject to labor charges.

Returns Policy:

Returns of non-defective merchandise, not due to a shipping error, must be filed within 14 days of receiving the order, and will be subject to a 20% restocking fee. The customer is responsible for all shipping charges to return non-defective jewelry. We do not accept returns on non-defective, worn jewelry.

Instructions for Non-Defective Jewelry Returns:

When sending jewelry back for returns, please adhere to the following steps:

  1. Package the jewelry securely in a bubble mailer or a properly padded box to guarantee its safe arrival.
  2. Include a completed return form along with the jewelry, specifying the reason for return and preferred method of exchange.
  3. For jewelry returned for credit, use the original packaging.
  4. We strongly recommend adding insurance when shipping packages. Any jewelry lost in transit will not be credited or replaced.
  5. Damage caused by improper shipping/handling is not covered by the manufacturer's warranty and may be subject to labor charges.

Once we receive and inspect the jewelry, we will notify you of any applicable labor charges or if an item does not qualify under the manufacturer's warranty. If you have any questions or concerns, feel free to contact us.

Please note that all custom jewelry is considered a final sale and is not eligible for return or exchange.

For our complete Terms and Conditions, please visit this link.